Detail Your Process for Confident Clients Course
It's time to create a Client Experience that will inspire confidence from your clients & make your work life easier!
Detail Your Process for Client Confidence is a LIVE 6 week course TO HELP YOU SET UP YOUR PROCESS.
AT THE END YOU WILL HAVE A SET AND DOCUMENTED PROCESS THAT WORKS FOR you, your brand and YOUR BUSINESS!
NO MORE WORRYING ABOUT IT. NO MORE STRUGGLING, A SET, DOABLE PROCESS THAT INSPIRES CONFIDENCE AND TRUST FROM YOUR CLIENTS.!
I have created a detailed process for working with clients over my past 13 years in the interior design business.
Having a detailed process for working with clients creates client confidence in you, allows clients to trust you and puts YOU in charge of your projects.
The more in charge you are, the less your clients will try to be. Once they feel safe and taken care of they'll let you handle the project. Which is what you want right?
Let’s create a process that helps your clients relax and trust you.
Let’s create a smooth process so that you’re spending less time putting out fires and more time enjoying your business.
During this course -
- We’ll go through the entire process and each step in it, setting up your backend process for your business and your brand.
- We’ll create your inquiry call script to help you book more clients.
- We’ll set up your emails with your brand voice all ready to go in your email drafts folder.
- We’ll work through when and how you take payments.
- We’ll create a system for your office that helps you keep track of each client and job.
- We’ll create ways for you to make your clients feel special that go along with your brand.
- We’ll set up a process for how you order, receive and document it.
- The class will include all of the checklists and editable templates that you’ll need.
- And we’ll begin creating your Standards of Excellence binder so that you and anyone who works with you will know exactly how you run the business, like a well oiled machine!
You will receive -
- Ideal Client Worksheet
- Brand Voice Worksheet
- Client Spreadsheet Template
- Welcome Packet Template
- Inquiry Call Script Template
- Draft Email Templates
- Consultation Worksheets Template
- Standards of Excellence Binder Template
- Client Binder Template
- Client Process Checklist
- 2 Client Questionnaires
- Install Bag Checklist
THIS CLASS WILL BE 6 WEEKLY ZOOM MEETINGS consisting of a presentation followed by a Q&A, WITH HOMEWORK to keep you accountable and to help you create the process.
There will be a A PRIVATE FACEBOOK GROUP FOR ONGOING SUPPORT during the weeks.
AT THE END YOU WILL HAVE A SET AND DOCUMENTED PROCESS THAT WORKS FOR you, your brand and YOUR BUSINESS.
NO MORE WORRYING ABOUT IT. NO MORE STRUGGLING, A SET, DOABLE PROCESS THAT INSPIRES CONFIDENCE AND TRUST FROM YOUR CLIENTS.
Class starts Wednesday, November 4th, 10:00 a.m.
We will skip Wednesday, November 25th for Thanksgiving
If you cannot attend live the recording will be posted in the group right after the meeting. You will have the opportunity to ask questions in the Facebook group too.